Dentrix Data Migration

Patient documents stored in Dentrix — such as scanned forms, consent documents, ID copies, and other uploaded files — can be converted, but there is an important step required after going live with The Dental App.

Dentrix encrypts its Document Center, which means we cannot access your documents until they are decrypted. After your practice goes live on The Dental App, you will need to contact Dentrix and request that your Document Center be decrypted. Once Dentrix completes that process, we can begin transferring your documents into The Dental App.

This means there will be a brief period after go-live where your historical documents are not yet available in The Dental App. You can still access them through Dentrix during that window.

Patient alerts and medical alerts from Dentrix are combined into the patient notes field with date stamps for reference.

‍Appointment statuses are mapped as closely as possible — Dentrix's broken appointments are converted to cancelled status.

‍Payment types are mapped based on your specific Dentrix configuration to ensure accurate categorization.